Welcome to Sofia Dickie, where your authentic life journey meets style. We’re thrilled to have you here, and we want to ensure that your experience shopping with us, is as delightful as the pieces themselves. Below, you’ll find our terms and conditions to guide you through your journey with us.

1. Getting Started

1.1 By exploring our website or making a purchase, you’re agreeing to these terms and conditions, which are designed to ensure clarity and fairness in all our transactions. If you have any questions or concerns, don’t hesitate to reach out to us.

2. About Sofia Dickie

2.1. We are Sofia Dickie Ltd, a company registered in England and Wales at Companies House. Our registered office is 18 The Forges, Ringmer, BN8 4FA, United Kingdom and our registered number is 14994435

2.2 You can contact us at that address or via email at contact@sofiadickie.com.

3. Placing Orders and Payment

3.1 When you place an order with us, please ensure that your information is accurate and complete, as it helps us serve you better. For any mistakes we cannot take responsibility for accurate delivery.

3.2 We strive to make every purchase experience seamless, but we reserve the right to accept or reject orders at our discretion. You’ll find our current prices displayed on our website, and we may occasionally adjust them.

3.3 Payment for your cherished pieces is due at the time of purchase. We offer various payment methods to accommodate your preferences.

4. Shipping and Delivery

4.1 We’re excited for you to receive your jewellery. Our team will work diligently to ensure that your order reaches you as swiftly as possible. Please note that delivery times may vary based on your location or varying production times.

4.2 Shipping costs are detailed on our website and may vary depending on your choice of delivery method and location.

5. Returns and Refunds

5.1 We stand by the quality of our jewellery. If for any reason you need to return a product, our return and refund policy is available on our website with all the information you need.

6. Cancellations

6.1 After purchase you will receive an email confirming your order. A second email will be sent out when the order has been shipped. If you wish to cancel your order you must do this before the product has been shipped. When the shipping confirmation has been sent, cancellations are no longer possible.

7. Intellectual Property

7.1 The images, logos, and text on our website are our intellectual property and are protected by copyright and other laws. We kindly ask you not to use, reproduce, or distribute our content without our express written consent.

8. Privacy Matters

8.1 We value your privacy. How we collect and use personal information is outlined in our Privacy Policy, which you can review on our website.

9. Damages and Liability

9.1 While we aim to provide you with exquisite jewellery and impeccable service, we must, like any business, protect ourselves. To that end, we must clarify that we won’t be liable for any direct, indirect, incidental, consequential, or special damages occurring after they have been received by you.

10. Our Place of Business

10.1 Our operations are governed by the laws of England and Wales. Any disputes that might arise from these terms and conditions fall under the exclusive jurisdiction of the courts in England and Wales.

11. Reach Out to Us

11.1 Should you have questions or concerns about these terms and conditions, please don’t hesitate to contact us. We’re here to assist you.

12. Keeping You Informed

12.1 We may occasionally update and revise these terms to ensure they reflect the nature of our business accurately. We encourage you to check back periodically to stay informed about any changes.

By exploring our website and acquiring our jewellery, you’re letting us know that you’ve read and agreed to these personalized terms and conditions. We’re grateful for your trust and support.