Frequently Asked Questions

You can find most answers to questions here. If your question isn’t answered please don’t hesitate to contact us.

About the Products

All our pieces are made from 18ct Gold Vermeil. We use 100% recycled sterling silver and 18ct solid gold. You can read more about this on our website here.

We have a comprehensive guide on ring and cuff bracelet sizing, that you can find here. If you have any further questions, please don’t hesitate to reach out to us.

For our in-house pieces custom sizes are possible. Please reach out to our customer service and we can advise if we can create your custom size. If we, at this point, cannot offer a custom size, we take sizing wishes into advisement and aim to provide them in the future.

Sustainability is a high priority for us. We use recycled materials wherever possible and are on an ongoing learning process to discover all the ways that we can prevent pollution and support planet rehabilitation. We spent many months finding the right production partners for the pieces that are not made in-house, to ensure that we are working with people who share the same values. Our partners are certified members of the responsible jewellery council, and beyond recycled precious metals, they work hard on recycling water, using renewable energy and ensure fair employment within their company, among many other initiatives on their part. You can find more information here.

It is important to take the appropriate care for your jewellery to ensure that it has a long life. Make sure to keep it in appropriate storage, such as the jewellery box and pouch that you receive with your purchase. We have put together a guide on how to clean your Gold Vermeil jewellery to remove oxidisation and restore its shine.

Orders & Payment

We accept debit/credit card payments and Paypal.

All incoming orders are processed within 1-3 working days. 

Delivery & Returns

We are based in the UK and ship to the US and the EU. Shipments outside the UK may be subject to customs, which are the responsibility of the buyer. You can find our international shipping rates here.

Yes. If you create an account at checkout, you will be able to track the order process there. You will also be provided tracking information via email. Depending on the shipping method you have chosen, you will be able to get more general or more detailed updates on tracking as the order goes through the system of the shipment carrier.

We accept returns, providing the pieces are unworn, and undamaged and in its original packaging. You can find out more about the terms and how to return your order here.

About the Company

We have both in-house production and production partners overseas. All pieces made in-house are 100% handmade. There are certain designs that need to be entirely handmade, rather than cast, to keep their unique character. Other pieces are outsourced by carefully selected production partners, who are experts in the craft and support us with stock volume and designs that need casting and gold plating. These designs are also hand finished and each individual piece checked for quality control. Read more about our production partners here

Currently our collection is exclusively available on our website. However, we occasionally do pop-up shops. You can follow us on our socials, where we will be advertising upcoming events. 

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